1. Workforce Management Software Helps Call Centers Save Money

One way to increase revenues in your inbound call center might be via workforce management software. For call centers that realize revenue by answering calls (be they catalogues, reservation centers, what have you), workforce management automation...

Tuesday, 09 March 2010 | 218 hits | Print | PDF |  E-mail | Report | Read more

2. Welcome 2010 & Cloud Computing

We just finished the first decade of this century/millennium. The early part of this decade saw great worry about the Year 2000 problem. Much gloom and doom was predicted, but things passed off smoothly. No apocalyptic upheaval. As we usher in the...

Tuesday, 09 March 2010 | 267 hits | Print | PDF |  E-mail | Report | Read more

3. Windows 7 Deployment Best Practices

Windows 7 Deployment Best Practices This week, I and my colleagues are at the IT Business Edge Midmarket CIO Summit, where we are focusing on the needs and concerns of CIOs in mid-sized businesses and government organizations. I’m doing the...

Wednesday, 17 March 2010 | 514 hits | Print | PDF |  E-mail | Report | Read more

4. Power Point PPT: Why Software Configuration Management

Power Point PPT: Why Software Configuration Management [slideshare id=1117757&doc=whyscm-090308134156-phpapp01]

Sunday, 21 March 2010 | 281 hits | Print | PDF |  E-mail | Report

5. Power Point PPT: Configuration Management

Power Point PPT: Configuration Management [slideshare id=1117749&doc=configurationmanagement-090308134227-phpapp02]

Sunday, 21 March 2010 | 564 hits | Print | PDF |  E-mail | Report

6. Best Pactices-Software Configuration and Release Management (SCRM)

Introduction The development of software applications is an evolutionary process, moving towards some predetermined end goals. These goals are usually in the form of a Release, either internal or external, to deliver a set of required...

Monday, 17 May 2010 | 656 hits | Print | PDF |  E-mail | Report | Read more