Symptoms

A Windows installer package that has external CAB files that is installed from a folder with characters not in the current operating system locale.  The installation may fail with an error similar to this:

MSI (s) (9C:E0) [10:20:57:951]: Product: Sample Application -- Error 1311. Source file not found(cabinet): C:\??????? ??????\Test\locale.cab.  Verify that the file exists and that you can access it.

Resolution

You must set the system locale for the operating system to match the path that you are installing the Windows Installer package from.\

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APPLIES TO

    * Microsoft Windows Installer 3.1
    * Microsoft Windows Installer 3.0
    * Microsoft Windows Installer 4.5