Top 10 Bug/Issue Tracking Tools | List of Best Bug/Issue Tracking Tools

top-10-bug-issue-tracking-tool
Just imagine a situation when you put so much efforts to build a software or application and release it and after that users get error or issues in it on the very first use. That’ it, all your efforts will be useless. So, testing is an important aspect which you can not miss in your “Software Development Life-cycle” (SDLC). But, for that you need some tools or I would say good tools, so that you can make sure you are going to give an error or bug free experience to your application or software end users.
But, there is one big challenge that you will face, How to choose or select best bug tracking tools? Don’t worry, I am going to make this task easy for you. I have done some research and make a list of top ten bug tracking tools which I am going share.
So, without any further delay, let’s check out

1. Bugzilla

 

 Bugzilla

Bugzilla is one of the most popular and trustable bug tracking software serving since 18 long years. It’s belongs to Mozilla Foundation and was released in the year 1998 and written in Perl. Bugzilla is open sourced and free to use.
Key Features
  • Basic and advance search features with save & share options
  • Notifications by Email
  • Scheduled Reports by Email
  • Advanced reporting system
  • Auto Detection of Similar Bugs
  • Patch Viewer which makes code review much easier
  • Excellent Security
  • Localization
  • Move Bugs Between Installations without any manual work
  • Request System where you can ask other users to do something with a particular bug or attachment
  • Optimized database structure for increased performance and scalability

2. Mantis Bug Tracker

Mantis Bug Tracker

 

Mantis or Mantis BT is also an open source bug tracking tool. It’s is written in PHP and serving since 2000 almost for 17 years. It was first developed by “Kenzaburo Ito” and later by few others as a team project.
Key Features
  • Easy to Install & Use
  • No limit on the number of users, issues, or projects
  • Email notifications
  • Functionality can be extended by plugins
  • Flexibility to customize issue fields, notifications and workflow
  • Per project different access level for users
  • Source Control Integration
  • Easy collaboration with team members & clients
  • Built-in Reporting
  • Available in 68 localizations
3. Jira
Jira
Jira is a bug/issue tracking and project management tool which was developed by Atlassian, Inc. almost 15 years ago in the year 2002. It is written in Java. It’s available under commercial license but in few scenarios like official non-profit organizations, charities, academic or religious organizations you can use it for free.
Key Features
  • Code Integration – automatically updating issues when they check in code
  • Keep history of issues from either customers or bugs
  • Multiple Workflows
  • Easy to assign and prioritise the bug issue as per the importance and urgency
  • Comprehensive Issue Reports
  • Customizable Dashboard
  • Bugs can be imported from a CSV file
  • Trigger notifications allow auto informing to the next reviewer
  • Addons availability like Capture for JIRA which allows backlog to release

 

4. Redmine

Redmine

Redmine is an open source bug tracking tool which was developed by Jean Philippe Lang in the year 2006 (almost 10 yrs ago) and it is written in Ruby on rails.
Key Features
  • Define you own statuses and issue types
  • Workflow transitions can be set up for each issue type and role
  • Feeds & email notifications
  • Issue creation via email
  • Multi Language support
  • User self-registration support
  • Time tracking functionality
5. Trac
Trac
Trac is also an bug tracking tool written in python and developed by Edgewall Software 13 years ago in the year 2004. It’s available as open source and as a BSD license product.
Key Features
  • Resolve issues through multiple workflows
  • Ticket Tracking
  • Email notification
  • Plugins support for standard functionality
  • Customizable workflow
  • Unicode Supported
  • Code Integration
  • Custom Fields
  • Integrated wiki
  • Collaboration – Create teams and groups
6. The Bug Genie

The Bug Genie

The bug Genie is an open source bug tracking tools which is developed by Daniel Andre Eikeland and later by there team in the year 2003. This bug tracking software is written in PHP and supports cross platforms. It is said that it is one of the most beautiful tool to use and having a great interface.
Key Features
  • Easy to use
  • Finding issues is simple and fast
  • Customise search results
  • Custom issue fields
  • RSS support
  • Issue-related actions are available with a click
  • Integrated quick search
  • Customizable workflow
7. Fossil

Fossil

Fossil was first released 11 years ago in the year 2006. This is written in C, SQL and developed by D. Richard Hipp. It’s available under BSD license. Fossil also supports cross platforms
Key Features
  • User friendly web interface
  • Auto sync mode
  • Custom Fields
  • SUpports Multiple Projects
  • RSS Notification interface
  • Easy collaboration
  • Ticket Change Artifacts
8. eTraxis

eTraxis

eTraxis is written in PHP and supports multi-database and multi languages. It is an open source bug tracking tool. Let’s check out eTraxis key features
Key Features
Complete customization of the workflow
Extensive permissions management
Allow Commenting
Email notifications
Flexible to set up your own filters & views
Supports attachments in reported issue
You can check out complete history of all events, actions, and changes
9. WebIssues

WebIssues

WebIssues is a multi platform open source issue tracking tool. It is written in PHP and works with MySQL database. It is amongst easy to use issue tracking softwares with some good features.
Key Features
  • Tracking new and modified issues
  • Filtering and searching issues
  • Easy installation and setup
  • Reports can be exported as HTML and PDF documents
  • Issues can also be exported in CSV format
  • Email notifications
  • Periodic reports can be sent
  • Security and rights management
  • supports team collaboration
  • Easy to Customize
10. HP ALM/ Quality Center

HP ALM/ Quality Center

HP Quality center is written in .NET & Java which is developed by Hewlett-Packard (formerly Mercury Interactive). It was first released in the year 1995. It is a quality management tool with integrated bug tracking system. It’s available under commercial license but you can use free trial for few days.
Key features
  • Test Planning integration
  • Customizable workflow
  • Custom Fields
  • Plug Ins Availability
  • Supports Multiple Projects
  • Web, GUI & Rest input interface
  • Email Notifications
  • Reporting and graphing
  • Collaboration – supports working in common integrated development environments

So, That’s it. These are most popular bug tracking tools used in software industry these days. Hope my efforts will help while choosing the bug/issue tracking tool. But, now it’s your turn. If you think any other tool should be listed here instead of this than please share with us in the comment section below.

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DevOps Role for Operations Team

devops-role-for-operations-team
First of all, we should know what Operations Team does. So, I will start with responsibilities of operations team and will move forward to see DevOps role in Operations at different level and than most important is skill sets for an operations guy and also in elaborated way.
So, a very Quick view on Responsibilities Operations Team
Reviewing how various departments within an employer have interaction, share facts, deal with customers, and do things like make joint purchases of elements or outside offerings. Making pointers on how to growth efficiency, so that it will shop money, lessen cycle instances, and improve patron satisfaction making plans and putting into action tasks that do the above operating with human beings at numerous ranges in every department to accumulate information and spot how they do their jobs growing schooling methods and tips on how to carry out duties better keeping control informed of problem spots in advance before foremost issues arise, and proposing value powerful solutions.
Now will see DevOps role in Operations at different level – 
You can commit a whole profession to Operations in case you care to. At the entry degree are jobs like Operations Assistant and Operations Coordinator. Right here you’ll probable be operating for a extra skilled Operations man or woman in which your position will encompass supporting to devise productivity development tasks, accumulating simple statistics and statistical information, and getting ready workflow charts for present operations.
A step up is Operations Analyst. This function may want to require you to identifying system improvement possibilities, broaden analytical models and guide procedure improvement packages.
Bump in advance to Operations manager and you discover your self supplying product and systems support, distribution chain making plans, hiring and education employees, plus managing team of workers.
On the Operations Director stage you’ll oversee a number of Operations Managers, each overseeing their precise place. You will be making large scale hints on growing efficiencies and fixing severe production or internal visitors issues.
As a vice president, Operations, you’ll have earned yourself a seat on your organization’s govt Committee. You’ll be expected to touch upon a wide range of issues affecting your company. Your boss will possibly be on the President degree so your huge expertise of organisational mechanics might be relied upon often.
Skills Required – 
You may imagine that a person in Operations might need a actual eye for detail. They ought to observe how activities are being completed step by step, and then find approaches to make each process more green.
Communication abilities are also vital. Operations personnel must record their observations to senior management the usage of language that can be effortlessly understood and acted on.
Project making plans is usually a huge part of an Operations job. You’ll need to produce flowcharts and assign the right sources on projects of all sizes. It is able to be helpful to don’t forget a PMP (mission control expert) designation.
It could be helpful to have a college or university degree on this subject. At the same time as it may be sufficient to have a widespread enterprise degree, there are specialised diplomas and certificate in such areas as Airport Operations, Hospitality Operations, Tourism Operations and greater.
Important points for operations teams –
1. The ability to speak genuinely and concisely
Sharing is a key tenet of DevOps and if you present what you know and what you’ve learned, then having that know how is correctly vain. You’ve just made your self a bottleneck. The other talent Mortman mentioned along those traces is striving to actually recognize the footwear wherein your fellow business enterprise collaborators stand. Emphasize the sufficient cost of having empathy for all people else and what they want to get accomplished. Every role has its demanding situations and empathy for the ones challenges goes an extended way to a extra congenial place of work.
2. Collaboration techniques
New collaboration techniques are essential. Ops will need to learn powerful, distributed collaboration strategies such as the ones used in open source software program improvement. Main facet DevOps agencies make heavy use of on line chat and shared tooling to log each communication as well as motion. In some pioneers, this even involves so known as ChatOps where you may make modifications to infrastructure thru calls to an automatic bot in an online chat. Commonly this includes asynchronous communication in preference to phone calls, each lengthy form, in an archived and searchable form.
This allows, on-name ops for the duration of any crises or fires that arise, as well as eases the capability to discover and brainstorm infrastructure changes, in which all and sundry can without problems contribute their thoughts.
3. A bendy mindset
We’re no longer always speakme about advanced styles of intellectual Yoga, but clearly the capability to change as know-how and situations trade, whether those changes are technical or business pushed. The willingness to make adjustments and to evaluate change options is fundamental to DevOps. Things are going to fail, you or a selection you’ve made are going to be the purpose of that failure. Or things just received paintings as well as you’d hoped or notion. “Be willing to change your mind and look for higher options, says Mortman, a DevOps Expert”.
4. Top enough is never enough
It’s about constantly seeking non-stop improvement. This mindset is laser targeted on continuous improvement every day. “It’s miles the capability to unlearn and collect new extra relevant expertise in mild of complexity and emergent statistics then disconfirm it with the clinical method and flow on to software handiest where relevant, says Kevin Behr leader technological.
5. Subsequent up: The Technical abilties
Understanding of present day software program engineering to move to a international of infrastructure as code wherein all structures are maintained the use of configuration management tools along with Puppet or Chef, which include version control, unit and integration testing, agile software program development, as well as continuous shipping and deployment fashions. Conventional sysadmins might also nevertheless live in a global of login prompts and guide edits of configuration files, so this will be possibly the most important hurdle in terms of information.
The technical mindset I look for are abilities which allow a group to deal with servers greater. To paintings efficiently at that form of structures mentality, DevOps engineers need programming and systems architectural competencies. Whether or not meaning Ruby or Python or something is wanted to efficiently work with orchestration gear, APIs, and automation. It’s less approximately needing to know a particular programming language greater approximately knowledge programming algorithms and sturdy structures layout.
6. Current software architecture
This includes cloud deployment and administration as well as distributed systems. As we circulate to a cloudy global of software, ops will want to deploy, keep, reveal, and troubleshoot production problems with this infrastructure. And yet in lots of cases it’s tons more complicated than the preceding equal, although it brings with it tremendous advantages in agility and uptime if carried out right. Ops will want to familiarize themselves with cloud instances and offerings, as well as lower level software infrastructure which include Linux distributions and databases while deployed in a cloud.
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