{"id":1157,"date":"2017-12-02T12:11:19","date_gmt":"2017-12-02T12:11:19","guid":{"rendered":"http:\/\/www.scmgalaxy.com\/tutorials\/?p=1157"},"modified":"2021-02-27T09:35:46","modified_gmt":"2021-02-27T09:35:46","slug":"windows-installer-module-stopped-working-trustedinstaller-exe","status":"publish","type":"post","link":"https:\/\/www.scmgalaxy.com\/tutorials\/windows-installer-module-stopped-working-trustedinstaller-exe\/","title":{"rendered":"Windows Installer Module stopped working &#8211; Trustedinstaller.exe"},"content":{"rendered":"<p><strong>created the topic: Windows Installer Module stopped working &#8211; Trustedinstaller.exe<\/strong><br \/>\nWindows Installer Module stopped working while trying to install Updates<\/p>\n<p>(Standalone as well as through the automatic update)<\/p>\n<p>The installation starts and runs about halfway, then it stops and the message \u201cWindows Installer Module stopped working\u201d<\/p>\n<p>Is displayed<\/p>\n<p>Smaller updates still install &#8211; I have problems with these two for the moment<\/p>\n<p>IE8-Windows6.0-KB978207-x86<\/p>\n<p>Windows6.0-KB947821-v7-x86<\/p>\n<p>The second update was posted as an update to install to get rid of the problem but it won\u2019t install either.<\/p>\n<p>I have already tried to re-register dll, delete software distribution folder and a few other things but nothing had an effect.<\/p>\n<p>I run Windows Vista SP1 &#8211; 32bit version<\/p>\n<p>The problem is shown below<\/p>\n<p>Problem signature<\/p>\n<p>Problem Event Name:                        APPCRASH<\/p>\n<p>Application Name:                              TrustedInstaller.exe<\/p>\n<p>Application Version:                          6.0.6002.18005<\/p>\n<p>Application Timestamp:                    49e01af1<\/p>\n<p>Fault Module Name:                          smiengine.dll<\/p>\n<p>Fault Module Version:                        6.0.6002.18005<\/p>\n<p>Fault Module Timestamp:                  49e0380d<\/p>\n<p>Exception Code:                                  c0000005<\/p>\n<p>Exception Offset:                                00039d20<\/p>\n<p>OS Version:                                        6.0.6002.2.2.0.768.3<\/p>\n<p>Locale ID:                                            2057<\/p>\n<p>Additional Information 1:                  a949<\/p>\n<p>Additional Information 2:                  ab7e38a5a24996f4fde5627a15dd846d<\/p>\n<p>Additional Information 3:                  6cef<\/p>\n<p>Additional Information 4:                  8e6c9db2ffb957e9511ebdf1317d0af3<\/p>\n<p>Extra information about the problem<\/p>\n<p>Bucket ID:                1673420669<\/p>\n<p>Description<\/p>\n<p>A Windows update did not install properly. Sending the following information to Microsoft can help improve the software.<\/p>\n<p>Problem signature<\/p>\n<p>Problem Event Name:                        WindowsUpdateFailure<\/p>\n<p>ClientVersion:                                    7.4.7600.226<\/p>\n<p>Win32HResult:                                  80070643<\/p>\n<p>UpdateId:                                            577EABBB-24AF-4769-A808-3151329F1760<\/p>\n<p>Scenario:                                            Install<\/p>\n<p>SourceId:                                            101<\/p>\n<p>Environment:                                      Unmanaged<\/p>\n<p>OS Version:                                        6.0.6002.2.2.0.768.3<\/p>\n<p>Locale ID:                                            2057<\/p>\n<p>Extra information about the problem<\/p>\n<p>Bucket ID:                940489917<\/p>\n<p><strong>msiexpert replied the topic: Re: Windows Installer Module stopped working &#8211; Trustedinstaller.exe<\/strong><br \/>\nWhat anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?<\/p>\n<p>Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)?<\/p>\n<p>See the &#8220;How to obtain help&#8221; section of support.microsoft.com\/kb\/978207  <\/p>\n<p>For home users, no-charge support is available by calling 1-866-PCSAFETY (and\/or 1-866-234-6020 and\/or 1-800-936-5700) in the United States and in Canada or by contacting your local Microsoft subsidiary.  There is no-charge for support calls that are associated with security updates.  When you call, clearly state that your problem is related to a Security Update and cite the update&#8217;s KB number (e.g., KB978207).<\/p>\n<p>Or you can&#8230;<\/p>\n<p>Start a free Windows Update support incident request:<br \/>\n<a href=\"http:\/\/support.microsoft.com\/oas\/default.aspx?gprid=6527\">support.microsoft.com\/oas\/default.aspx?gprid=6527 <\/a><\/p>\n<p>The Consumer Security Support home page &#038; Microsoft Update Solution Center also offer support options<br \/>\n<a href=\"http:\/\/consumersecuritysupport.microsoft.com\/\">consumersecuritysupport.microsoft.com\/<\/a><br \/>\n<a href=\"http:\/\/support.microsoft.com\/ph\/6527#tab3\">support.microsoft.com\/ph\/6527#tab3<\/a><\/p>\n<p><strong>replied the topic: Re: Windows Installer Module stopped working &#8211; Trustedinstaller.exe<\/strong><br \/>\nI use Comodo Internet Security as well as Avira AntiVir. I already tried to install the update with both disabled from start up &#038; UAC turned off. That had no effect.<\/p>\n<p>I think there was Norton 360 internet security installed when I bought the computer. I uninstalled it and replaced it by Comodo. That is about 2 years ago and I never had any problems until last week.<\/p>\n<p>I don\u2019t know if it is just running for to long and files got corrupted somehow.<\/p>\n<p>I run SFC which came back with the reply \u201ccorrupted files were found but windows was not able to repair them\u201d<\/p>\n<p><strong>msiexpert replied the topic: Re: Windows Installer Module stopped working &#8211; Trustedinstaller.exe<\/strong><br \/>\n1. You should only have one (1) anti-virus application installed and loading at boot. Assuming you&#8217;ve purchased Comodo Internet Security, uninstall Avira AntiVir &#038; reboot.<\/p>\n<p>Moving on, Norton (and McAfee) applications are notorious for not uninstalling (or upgrading) cleanly:<\/p>\n<p>2. Download the Norton Removal Tool, saving it to your desktop: ftp:\/\/ftp.symantec.com\/public\/english_us&#8230;ton_Removal_Tool.exe <\/p>\n<p>3. Close all open applications (i.e., anything with an icon on the taskbar).<\/p>\n<p>4. Right-click on the file you saved in #1 above and select Run as Administrator to run the utility. Don&#8217;t TOUCH your keyboard until the run completes, then reboot once more.<\/p>\n<p>5. See if the updates will install now. If not, open a free support incident ASAP.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>created the topic: Windows Installer Module stopped working &#8211; Trustedinstaller.exe Windows Installer Module stopped working while trying to install Updates [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[49],"tags":[223],"class_list":["post-1157","post","type-post","status-publish","format-standard","hentry","category-general","tag-installer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Windows Installer Module stopped working - Trustedinstaller.exe - scmGalaxy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scmgalaxy.com\/tutorials\/windows-installer-module-stopped-working-trustedinstaller-exe\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Windows Installer Module stopped working - Trustedinstaller.exe - scmGalaxy\" \/>\n<meta property=\"og:description\" content=\"created the topic: Windows Installer Module stopped working &#8211; 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