Zendesk — Course Agenda
The complete hands-on course agenda, modules, and topics covered in this programme.
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Known, Qualified and Experienced Zendesk Trainer.
Assignments with personal assistance
Real time scenario based projects with standard evaluation
Hands on Approach - We emphasize on learning by doing.
80% of the class is consist of Lab by doing.
Life time access to all learning materials & Lifetime technical support
| AGENDA | DURATION | PRICE | |
|---|---|---|---|
| Zendesk Essential Crash Course (Click Here) | 4 Hours (1Day) | ||
| Zendesk Intermediate Crash Course (Click Here) | 4 Hours (1Day) | ||
| Zendesk Advance Crash Course (Click Here) | 4 Hours (1Day) | ||
| Zendesk Self-paced Video (Essential) | 4 Hours | ||
| Zendesk Self-paced Video (Intermediate) | 4 Hours | ||
| Zendesk Self-paced Video (Advance) | 4 Hours | ||
| Zendesk Technical Support (Click Here) | Lifetime |
scmGalaxy is an unparalleled source of Zendesk courses, training and certification. Our Zendesk trainers and specialists are highly master with more than 15 years of rich experience in the Software industry. DevOps! Which has captured a consequential position in the IT world and has become a vital part of software engineering methodology. In order to ameliorate the software quality, reducing cost and increased the agility for faster release, DevOps and Zendesk is playing very vital role thus finding the unparalleled Zendesk trainers and training vendor is very much important.
Our Zendesk courses are designed in certain method where participants can get benefits with more content in less span of time. scmGalaxy provide their services in terms of Zendesk training and courses online and classroom in India and abroad. We run many public classrooms training program in the Bangalore, Hyderabad, Pune, Mumbai, India, Netherlands etc.
- Technical benefits: Continuous software delivery
- Technical benefits: Less complex problems to fix
- Technical benefits: Faster resolution of problems
- Business benefits: Faster delivery of features
- Business benefits: More stable operating environments
- Business benefits: More time available to add value (rather than fix/maintain)
- Technical benefits: Continuous software delivery
- Technical benefits: Less complex problems to fix
- Technical benefits: Faster resolution of problems
- Business benefits: Faster delivery of features
- Business benefits: More stable operating environments
- Business benefits: More time available to add value (rather than fix/maintain)
- DevOps Engineer
- Build and Release Engineer
- AppOps Engineer
- Site Reliability Engineer
- System Administrator Read More
- Basic understanding of linux/unix system concepts
- Familiarity with Command Line Interface (CLI)
- Familiarity with a Text Editor
- Experience with managing systems/applications/infrastructure or with deployments/automation
We have three courses on Zendesk...
Zendesk Essential — Detailed Agenda - Click Here
Zendesk Intermediate — Detailed Agenda - Click Here
Zendesk Advance — Detailed Agenda - Click Here
Zendesk Support Essentials is the right place to start. This course will teach you how your customer service agents can use Zendesk to make their ticketing workflows more efficient and customer-centric. You'll learn who's who in Zendesk, what a typical ticket lifecycle looks like, and tips and tricks for moving your tickets through your queue faster and with fewer touches.
By the end of this course, you'll be able to:
- Define the Zendesk Big Picture
- Navigate the Agent Dashboard
- Locate Content Using Search
- Create a Ticket
- Describe a Ticket
- Respond to and Resolve a Ticket
- Organize Tickets Using Views
- Update Tickets Efficiently with Macros
- Manage Ticket Queues
- Work with Suspended Tickets
- Organize Users
- Utilize Apps and Shortcuts
Building and managing ticket workflows is a top priority for most Zendesk customers. In this course, we'll explain how to capture the right information from your customers at the start of your interaction with them, how to set up the business rules to automate your workflow, and what other features and apps can help you deliver top-rated customer service.
You learn to do the following:
- Select Ticket Settings
- Add Custom Ticket Fields
- Define Ticket Forms
- Add Context with Tags
- Create Custom Field Placeholders
- Define Ticket Schedules
- Describe Business Rules
- Customize Triggers
- Customize Automations
- Monitor Service Level Agreements
- Manage Business Rules
- Intro to Reporting
- Create Dynamic Content/Select Languages to Support
Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery. Take this course on Zendesk's Help Center if you're eager to get your self-service channel up and running. We'll show you how to design and build a Help Center that will attract customers, help them solve their own issues, and put you on the path to ticket deflection so that your agents can do the work you need them to do.
By the end of the class, you’ll be able to:
- Create Your Help Center
- Turn on the Copenhagen Theme
- Brand and Customize your Help Center
- Create Multiple Help Centers for your Different Brands
- Set up and Configure your Web Widget
- Set Levels of Access to your Help Center
- Assess the Activity of your Help Center with Pre-built Dashboards
Zendesk Support Essentials is the right place to start. This course will teach you how your customer service agents can use Zendesk to make their ticketing workflows more efficient and customer-centric. You'll learn who's who in Zendesk, what a typical ticket lifecycle looks like, and tips and tricks for moving your tickets through your queue faster and with fewer touches.
By the end of this course, you'll be able to:
- Define the Zendesk Big Picture
- Navigate the Agent Dashboard
- Locate Content Using Search
- Create a Ticket
- Describe a Ticket
- Respond to and Resolve a Ticket
- Organize Tickets Using Views
- Update Tickets Efficiently with Macros
- Manage Ticket Queues
- Work with Suspended Tickets
- Organize Users
- Utilize Apps and Shortcuts
Building and managing ticket workflows is a top priority for most Zendesk customers. In this course, we'll explain how to capture the right information from your customers at the start of your interaction with them, how to set up the business rules to automate your workflow, and what other features and apps can help you deliver top-rated customer service.
You learn to do the following:
- Select Ticket Settings
- Add Custom Ticket Fields
- Define Ticket Forms
- Add Context with Tags
- Create Custom Field Placeholders
- Define Ticket Schedules
- Describe Business Rules
- Customize Triggers
- Customize Automations
- Monitor Service Level Agreements
- Manage Business Rules
- Intro to Reporting
- Create Dynamic Content/Select Languages to Support
Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery. Take this course on Zendesk's Help Center if you're eager to get your self-service channel up and running. We'll show you how to design and build a Help Center that will attract customers, help them solve their own issues, and put you on the path to ticket deflection so that your agents can do the work you need them to do.
By the end of the class, you’ll be able to:
- Create Your Help Center
- Turn on the Copenhagen Theme
- Brand and Customize your Help Center
- Create Multiple Help Centers for your Different Brands
- Set up and Configure your Web Widget
- Set Levels of Access to your Help Center
- Assess the Activity of your Help Center with Pre-built Dashboards
Zendesk Support Essentials is the right place to start. This course will teach you how your customer service agents can use Zendesk to make their ticketing workflows more efficient and customer-centric. You'll learn who's who in Zendesk, what a typical ticket lifecycle looks like, and tips and tricks for moving your tickets through your queue faster and with fewer touches.
By the end of this course, you'll be able to:
- Define the Zendesk Big Picture
- Navigate the Agent Dashboard
- Locate Content Using Search
- Create a Ticket
- Describe a Ticket
- Respond to and Resolve a Ticket
- Organize Tickets Using Views
- Update Tickets Efficiently with Macros
- Manage Ticket Queues
- Work with Suspended Tickets
- Organize Users
- Utilize Apps and Shortcuts
Building and managing ticket workflows is a top priority for most Zendesk customers. In this course, we'll explain how to capture the right information from your customers at the start of your interaction with them, how to set up the business rules to automate your workflow, and what other features and apps can help you deliver top-rated customer service.
You learn to do the following:
- Select Ticket Settings
- Add Custom Ticket Fields
- Define Ticket Forms
- Add Context with Tags
- Create Custom Field Placeholders
- Define Ticket Schedules
- Describe Business Rules
- Customize Triggers
- Customize Automations
- Monitor Service Level Agreements
- Manage Business Rules
- Intro to Reporting
- Create Dynamic Content/Select Languages to Support
Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery. Take this course on Zendesk's Help Center if you're eager to get your self-service channel up and running. We'll show you how to design and build a Help Center that will attract customers, help them solve their own issues, and put you on the path to ticket deflection so that your agents can do the work you need them to do.
By the end of the class, you’ll be able to:
- Create Your Help Center
- Turn on the Copenhagen Theme
- Brand and Customize your Help Center
- Create Multiple Help Centers for your Different Brands
- Set up and Configure your Web Widget
- Set Levels of Access to your Help Center
- Assess the Activity of your Help Center with Pre-built Dashboards
Can I attend a Demo Session?
You can go through the sample class recording and it would give you a clear insight about how the classes are conducted, quality of instructors and inter-activeness in a class.
Can we have a demo class?
We do not have any demo class of concept. In case if you want to get familiar with our training methodology and process, you can request a pre recorded sessions videos before attending a live class?
Who are the training Instructors?
All our instructors are working professionals from the Industry and have at least 10-12 yrs of relevant experience in various domains. They are subject matter experts and are trained for providing online training so that participants get a great learning experience.
Do you provide placement assistance?
No, But we help you to get prepared for the interview. Since there is a big demand for this skill, we help our students for resumes preparations, work on real life projects and provide assistance for interview preparation.
What are the system requirements for this course?
The system requirements include Windows / Mac / Linux PC, Minimum 2GB RAM and 20 GB HDD Storage with Windows/CentOS/Redhat/Ubuntu/Fedora.
How will I execute the Practicals?
In Cloud, We can help you setup the instance in cloud (AWS, Cloudshare & Azure), the same VMs can be used in this training.
Also, We will provide you with step-wise installation guide to set up the Virtual Box Cent OS environment on your system which will be used for doing the hands-on exercises, assignments, etc.
What are the payment options?
You can pay using NetBanking from all the leading banks. For USD payment, you can pay by Paypal or Wired.
What if I have more queries?
Please email to info@scmGalaxy.com
What if I miss a class?
You will never lose any lecture. You can choose either of the two options:
- View the class presentation and recordings that are available for online viewing through our site.
- You can attend the missed session, in any other live batch free of cost. Please note, access to the course material will be available for lifetime once you have enrolled into the course. If we provide only one time enrollment and you can attend our training any number of times of that specific course free of cost in future
Do we have classroom training?
We can provide class room training only if number of participants are more than 6 in that specific city.
What is the location of the training?
Its virtual led training so the training can be attended using Webex | GoToMeeting
How is the virtual led online training place?
What is difference between DevOps and Build/Release courses?
Do you provide any certificates of the training?
We are not authorized for providing any officials certificates but we help all the students to get official certificates through proper assistant.
What if you do not like to continue the class due to personal reason?
You can attend the missed session, in any other live batch free of cost. Please note, access to the course material will be available for lifetime once you have enrolled into the course. If we provide only one time enrollment and you can attend our training any number of times of that specific course free of cost in future
Do we have any discount in the fees?
Our fees are very competitive. Having said that if we get courses enrollment in groups, we do provide following discount
One Students – 5% Flat discount
Two to Three students – 10% Flat discount
Four to Six Student – 15% Flat discount
Seven & More – 25% Flat Discount
Refund Policy
If you are reaching to us that means you have a genuine need of this training, but if you feel that the training does not fit to your expectation level, You may share your feedback with trainer and try to resolve the concern. We have no refund policy once the training is confirmed.
Why we should trust scmGalaxy for online training
You can know more about us on Web, Twitter, Facebook and linkedin and take your own decision. Also, you can email us to know more about us. We will call you back and help you more about the trusting scmGalaxy for your online training.
How to get fees receipt?
You can avail the online training reciept if you pay us via Paypal or Elance. You can also ask for send you the scan of the fees receipt.
